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FAQ'S

Jazz Cash Payment Faqs

How can I pay through JazzCash?

  • Using JazzCash, you can pay through below 3 options
  • Mobile Account
  • Voucher Payment
  • Credit / Debit card

Device

Is there any fees to use the JazzCash Online Payment Gateway?

  • There is no fees for you to use the JazzCash Online Payment Gateway

What amount should I pay to the retailer at the time of voucher payment?

  • You will only pay the amount equivalent to the goods purchased. No extra amount to be paid to the retailer for using JazzCash services.

How will I know that my voucher payment has been made?

  • You will receive a confirmation message that your payment has been made against your order.

How can I pay through credit/debit card?

  • Flow of transaction for Credit/Debit card customers
  • This transaction is broadly categorized for two types of customers i.e. registered customers and un-registered customers

Flow for Registered Customer?

  • Customer is registered at Customer portal and he or she performs any transaction
  • Customer selects Credit/Debit card option
  • Once Credit/Debit card option is selected customer will select the already linked Credit/Debit card number or can choose to provide alternative Credit/Debit card details
  • Transaction will be processed and customer will be notified on his/her mobile number with the confirmation.

Flow for Un-Registered Customers?

  • •Customer is not registered at Payment Gateway, he or she performs any transaction
  • Customer selects Credit/Debit card option
  • Once Credit/Debit card option is selected customer will enter Credit/Debit card details
  • Transaction will be processed and customer will be notified on his/her mobile number with the confirmation.

What information will I have to share to make payment through debit/credit card?

  • You will have to enter card number, expiry date and the last three digits written at the back of the card.

In Case of nay JazzCash payment related query where should I register my complaint?

  • You can dial 4444 from you Jazz number for payment related queries.

My payment is declined while paying through Credit or Debit card?

  • Please contact your issuing bank for further details.

Do I receive any notification for my payment confirmation?

  • You will receive a confirmation sms on your mobile regardless of any payment method.